Purchase, Shipping, Returns and Cancellation Policy
​

1. Scope

This Policy applies to purchases from Bible TCG through BibleTCG.com or another checkout that expressly links to it. The seller is Rocky Santangela, carrying on business as Bible TCG, at 1 Rideau Street, Ottawa, Ontario K1N 8S7, Canada. Designated Founder products and preorders are also subject to the Founder Preorder Terms.

2. Product information and availability

We aim to describe products accurately. Artwork, packaging, foil effects, colours, dimensions, print finishes, ratios, collation examples, and images may be shown through digital renders, mockups, prototypes, or preproduction samples. Final products may contain reasonable manufacturing, colour, placement, material, or packaging variations that do not materially change their essential nature.

All products are subject to availability, purchase limits, geographic restrictions, and successful payment. We may correct typographical, pricing, inventory, tax, shipping, or technical errors before fulfilment. If an error materially affects an accepted order, we will contact you with the lawful options, which may include confirmation, substitution with consent, cancellation, or refund.

Randomized Packs and Booster Boxes do not guarantee a particular card, Rarity, Variant, condition grade, market value, or resale result unless the product page expressly promises a guaranteed inclusion. Stated odds or distributions are estimates or production configurations as specifically described and may be subject to ordinary collation variance.

3. Prices, currency, taxes, and payment

Unless clearly stated otherwise, Store prices are displayed and charged in U.S. dollars. Your bank or payment provider may apply currency conversion, foreign-transaction, or other fees that Bible TCG does not control.

Applicable taxes and shipping charges are displayed before the order is submitted, except where a specific promotion states that Bible TCG covers them. Customers are responsible for accurate billing and delivery information and for charges lawfully disclosed at checkout.

Payment is processed by the providers available at checkout. Authorization may be obtained when the order is placed. An email acknowledging the order does not guarantee final acceptance. We may cancel or hold an order for failed authorization, suspected fraud, pricing error, sanctions, unlawful activity, unavailable inventory, breach of purchase limits, or inability to deliver. A cancelled paid order will be refunded as required by law.

4. Order review and contract copy

Before submitting an order, you can review the products, quantities, price, currency, discounts, taxes, delivery method, address, and applicable policies. You are responsible for correcting errors before submission. After the order is accepted, we provide an electronic confirmation or receipt containing the material transaction information. Save that confirmation and the policy versions presented at checkout.

5. Changes and cancellations before fulfilment

Contact rocky@bibletcg.com promptly with the order number if you request a change or cancellation. We will attempt to help but cannot guarantee changes after an order enters processing, manufacturing, packaging, or shipment.

Standard in-stock physical orders cancelled before processing receive a refund to the original payment method. Once processing or shipment begins, the return rules below apply. Preorders follow the Founder Preorder Terms or other terms presented for that preorder.

Bible TCG may cancel an order for the reasons described in this Policy. We will not cancel a completed order merely to charge a higher price after acceptance.

6. Shipping destinations and estimates

Available destinations and shipping methods are shown at checkout. Delivery estimates are estimates, not guarantees, unless expressly stated as guaranteed. They may be affected by production schedules, carrier capacity, customs, weather, strikes, emergencies, address errors, remote locations, or events beyond reasonable control.

We will provide shipment confirmation and tracking when available. Customers must monitor tracking and promptly address carrier requests, customs communications, access issues, or delivery attempts.

7. International orders, customs, and import charges

International shipments may be subject to customs processing, import restrictions, duties, taxes, brokerage, or handling charges. Unless a product page or checkout expressly states that Bible TCG covers a particular charge, the recipient is responsible for charges imposed outside our checkout.

If a promotion states “taxes covered,” it means the sales taxes calculated and charged by Bible TCG through the applicable checkout are included or paid by Bible TCG. It does not include penalties, storage fees, address-correction fees, failed-delivery charges, optional expedited brokerage, or charges caused by inaccurate customer information. Any broader coverage expressly promised on a product page will control for that offer.

Customers are responsible for confirming that products may lawfully be imported into their destination. We may refuse a destination where shipping is unlawful, commercially unavailable, or unreasonably risky.

8. Address errors, failed delivery, and returned parcels

Provide a complete deliverable address. Contact us immediately if it is wrong. We cannot guarantee correction after processing.

If a parcel is returned because of an inaccurate address, refusal, unclaimed shipment, unpaid recipient charge not covered by the order, or repeated failed delivery, we may deduct reasonable unrecoverable shipping or return costs from a refund where permitted by law. We may instead offer reshipment after the customer pays the additional cost. This does not apply where the failure was caused by Bible TCG or where law requires another remedy.

9. Risk of loss and title

Risk of loss transfers only as permitted by applicable consumer law. Unless mandatory law provides otherwise, risk transfers when the order is delivered to the address or authorized pickup point. Title transfers upon full payment and delivery. Carrier scans are evidence of delivery but may be investigated when reasonably disputed.

10. Lost, damaged, defective, or incorrect orders

Inspect the order promptly. Contact rocky@bibletcg.com within 14 days after delivery for visible shipping damage, a materially defective item, missing item, or incorrect product. Include the order number, description, packaging photographs, shipping label, and clear photographs or video of the problem. Do not discard packaging until the claim is resolved.

Depending on the circumstances and law, we may replace the item, supply a missing component, repair it, provide Store credit with consent, issue a partial refund, or issue a refund. Bible TCG covers reasonable return shipping for a verified incorrect, damaged, or materially defective item where return is required.

Minor print variation, ordinary centering variation, slight colour difference, packaging rub, manufacturing tolerance, or dissatisfaction with random Pack contents is not automatically a defect. Nothing in this paragraph limits an applicable statutory warranty or remedy.

11. Voluntary returns for physical products

In addition to mandatory legal rights, Bible TCG accepts eligible physical-product returns requested within 30 days after confirmed delivery if the product is unused, unopened, in its original factory seal and packaging, complete, and in resalable condition.

The following are not eligible for voluntary return unless defective or required by law:

• opened Booster Packs, Booster Boxes, decks, bundles, or sealed collectible products;

• individual cards removed from their original sealed delivery condition;

• personalized, signed, made-to-order, or specially commissioned items;

• digital downloads, activated codes, accessed Online Programs, redeemed digital Packs, virtual items, or services already supplied;

• gift cards or Store credit redeemed in whole or part;

• clearance or final-sale items clearly identified before purchase; and

• items damaged after delivery through misuse, improper storage, modification, or ordinary wear.

Email rocky@bibletcg.com before returning anything. Unauthorized returns may be refused or delayed. The customer pays return shipping for a voluntary return and is responsible for safe tracked packaging. Original shipping charges and third-party fees are not refundable unless the return results from our error or law requires otherwise.

12. Refunds

After receiving and inspecting an authorized return, we will notify you of approval or any documented issue. Approved refunds are sent to the original payment method. Processing time after issuance depends on the payment provider. We do not require a customer to accept Store credit instead of a refund where law requires a monetary refund.

If a returned item is incomplete, used, opened, damaged, or materially reduced in value beyond reasonable inspection, we may refuse the voluntary return or make a lawful deduction reflecting the loss in value. Mandatory rights remain unaffected.

13. Digital content and services

Digital products, downloadable files, Online Program access, digital Packs, virtual items, and redeemed codes are normally non-returnable after delivery, download, access, activation, opening, or redemption, except where defective or where applicable law grants a cancellation or refund right.

Where a jurisdiction requires express consent before immediate digital performance can begin or before a withdrawal right can be lost, we will request the required consent and acknowledgment. If that process is not properly completed, the customer retains the rights provided by law.

14. Chargebacks and payment disputes

Contact us first so we can investigate. A chargeback does not create a right to keep products, digital benefits, refunds, Store credit, Founder status, or Loyalty rewards connected to a reversed payment. We may suspend fulfilment or related entitlements while a genuine payment dispute is pending. We will not retaliate against a customer for exercising a lawful payment right.

Fraudulent chargebacks, duplicate-refund attempts, or intentional misrepresentations may result in account restriction and recovery of lawful costs.

15. Mandatory consumer rights

This voluntary policy supplements and does not replace rights that cannot be waived. Depending on where you live, you may have additional rights concerning pre-contract disclosure, delivery, cancellation, conformity, warranties, cooling-off periods, refunds, or dispute forums. Where this Policy conflicts with mandatory law, that law controls.

16. Contact

For order assistance, email rocky@bibletcg.com with your order number and the subject “Order Support.” You may also contact Bible TCG at 1 (833) KJV-ONLY or write to 1 Rideau Street, Ottawa, Ontario K1N 8S7, Canada.